UI/UX Design of Higher Education Academic Information System for Users with Low Digital Literacy

Pratiwi Bagus Nanindah; Teduh Dirgahayu

doi:10.58905/jse.v7i1.791

Authors

Pratiwi Bagus Nanindah Universitas Islam Indonesia, Yogyakarta, Indonesia
Teduh Dirgahayu Universitas Islam Indonesia, Yogyakarta, Indonesia

DOI:

https://doi.org/10.58905/jse.v7i1.791

Keywords:

Academic Information System, User-Centered Design, Design Science Research Methodology, Usability, Digital Literacy, Interface Prototype

Abstract

Academic Information Systems (AIS) play a crucial role in supporting academic activities at universities. However, at STIE Indonesia Pontianak, academic information management is still partially conducted manually and is difficult to access; additionally, some students have low digital literacy, which causes difficulties in using complex systems. This study aims to design a simple and user-friendly AIS interface prototype using a User-Centered Design (UCD) approach within the framework of the Design Science Research Methodology (DSRM). Data collection was conducted through observation using the think-aloud method and interviews. The design outcome, a high-fidelity prototype, was then evaluated using task-based usability testing and the System Usability Scale (SUS). Test results showed that the success rate for the low digital literacy group was 99%, while for the high digital literacy group it reached 100%. SUS scores indicated that the low literacy group received a score of 69 (marginal category), while the high literacy group received a score of 81.4 (acceptable category). These results indicate that the prototype has good usability, but still requires improvement for users with low digital literacy. The resulting prototype can serve as a reference in the development of user-centered AIS.

Downloads

Download data is not yet available.

References

Anra, H., Sari, K.S., Perwitasari, A.: Evaluasi dan perancangan ulang UI/UX aplikasi iKalbar menggunakan metode double diamond. JEPIN (Jurnal Edukasi dan Penelitian Informatika) 10(2), 215–224 (2024).

Buana, W., Sari, B.N.: Analisis User Interface Meningkatkan Pengalaman Pengguna Menggunakan Usability Testing pada Aplikasi Android. Course 5, 91–97 (2022).

Vaughan, T.: Multimedia: Making It Work. 6th edn. ANDI, Yogyakarta (2006).

Henim, S.R., Sari, R.P.: Evaluasi user experience sistem informasi akademik mahasiswa pada perguruan tinggi menggunakan user experience questionnaire. Jurnal Komputer Terapan 6(1) (2020).

Hargittai, E.: Second-level digital divide: Differences in people’s online skills. First Monday 7(4) (2002).

Haickal, H.A.N.: Literasi digital. Jurnal Perspektif 1(2), 195–202 (2020).

Landra, A.: Designing mobile user interfaces for low digital literacy users. Journal of Usability Studies 16(4), 210–224 (2021).

Rosado, E., & Bélisle, C.: Analysing digital literacy frameworks. European Journal of Communication 21(2), 231–248 (2006).

Afrina, C., Zulaikha, S.R., Jumila: Low digital literacy in Indonesia: Online media content analysis. Record and Library Journal 10(2), 374–387 (2024).

Suryodiningrat, S.P.: Designing a user-friendly inventory management sys-tem interface for employees with low digital literacy: A design thinking ap-proach. Journal of Logistics, Informatics and Service Science 11(10), 34–52 (2024).

Munir, S., Adidaya, W., Riansyah, E., Sasmita, H.: Perancangan sistem informasi akademik berbasis web menggunakan framework MVC pada Sekolah Tinggi Teknologi Terpadu Nurul Fikri. Jurnal Informatika Terpadu 2(1), 1–8 (2016).

Irawan, I.: Pengembangan sistem informasi akademik Universitas Pahlawan Tuanku Tambusai Riau. Jurnal Teknologi dan Open Source 1(2), 55–66 (2018).

Al Ghozali, M.Z., Sukamta, S.: Kelayakan dan Efektivitas Sistem Administrasi Kurikulum Menggunakan Metode User Centered Design (UCD) di MAN 2 Banjarnegara. Edu Komputika Journal 9(2), 134–144 (2023).

Al-Thariq, A.: Tingkat Kemampuan Literasi Digital pada Remaja di Kota Banda Aceh. Bachelor Thesis, Program Studi Pendidikan Teknologi Informasi, Fakultas Tarbiyah dan Keguruan, Universitas Islam Negeri Ar-Raniry, Banda Aceh (2023).

Peffers, K., Tuunanen, T., Rothenberger, M.A., Chatterjee, S.: A design science research methodology for information systems research. Journal of Management Information Systems 24(3), 45–77 (2007).

Dakhilullah, T.D.A., Suranto, B.: Penerapan Metode User Centered Design pada Perancangan Pengalaman Pengguna Aplikasi I-Star. Seminar/Proceeding Informatika (tidak disebutkan penerbit), Indonesia (2022).

Tanti, W.O.: Rancangan Aplikasi ElderCare Monitor: Pemantauan Kesehatan Lansia Berbasis Kolaborasi Keluarga dan Puskesmas. Master Thesis, Program Studi Informatika Program Magister, Fakultas Teknologi Industri, Universitas Islam Indonesia, Yogyakarta (2025).

Lembong, S.Y.L., Udampo, F.K.T., Yusupa, A., Tarigan, V.: Analisis penggunaan warna berdasarkan teori warna menurut Brewster pada UI aplikasi e-wallet DANA menggunakan pendekatan design thinking. Jurnal Informatika dan Teknologi (INTECH) 6(2), 220–230 (2025).

Aprillia, N.A., Anra, H., Hafidh, K.: Perancangan UI/UX aplikasi mana-jemen penyewaan fasilitas olahraga di Kota Pontianak dengan metode User Centered Design. INDOTECH: Indonesian Journal of Education and Com-puter Science 2(1), 1–13 (2024).

Pumpkin Web Design: Benefits of split screen web design. https://www.pumpkinwebdesign.com/web-design-manchester/advantages-of-split-screen-web-design/, last accessed 2025/02/10.

Altaboli, A., Lin, Y.: Investigating effects of screen layout elements on in-terface and screen design aesthetics. Advances in Human–Computer Interac-tion 2011, Article ID 659758, 1–10 (2011).

Bacso, P., Quintanilha Miranda Pereira, D.: Web Design and Usability Is-sues: How people read webpages. Bachelor Thesis, Haaga-Helia University of Applied Sciences, Helsinki (2014).

Hearst, M.A.: Search User Interfaces. Cambridge University Press, Cambridge (2009).

Pastushenko, O., Hynek, J., Hruška, T.: Evaluation of user interface design metrics by generating realistic-looking dashboard samples. Expert Systems 38(5), 1–16 (2019).

Pozdniakov, S., Martinez-Maldonado, R., Tsai, Y.S., Srivastava, N., Liu, Y., Gasevic, D.: Single or multi-page learning analytics dashboards? Rela-tionships between teachers’ cognitive load and visualisation literacy. In: Viberg, O., Jivet, I., Muñoz-Merino, P.J., Perifanou, M., Papathoma, T. (eds.) Responsive and Sustainable Educational Futures – 18th European Conference on Technology Enhanced Learning, EC-TEL 2023, Lecture Notes in Computer Science, vol. 14200, pp. 339–355. Springer, Cham (2023).

Giraud, S., Thérouanne, P., Steiner, J.: Web accessibility and cognitive load: Filtering irrelevant information to improve usability. International Journal of Human–Computer Studies 113, 33–54 (2018).

Usability Geek: The UX Logout Lapse: Why Users Struggle to Find the Logout Button. http://usabilitygeek.com/ux-logout-lapse/,

Google: Sign-out Best Practices. https://web.dev/articles/sign-out-best-practices